Returns details for our apparel collection only
How long do I have to return?
You’ll have 30 days from the distribution of your item/s. The 30-day period begins when you receive a dispatch email confirming your items are on their way to your chosen address.
What can I return?
You can return any item bought directly from us, so long as they are in the original condition; unworn with the swing tags attached.
How do I make a return?
If you want to return any of your products in the condition described above, please click here https://returns.brassmonkey.co/ to complete a returns request form.
When will I get my refund?
We'll aim to have your return processed as quickly as possible, however during busy times this can be up to 14 working days.
Once your refund has been processed, funds should reappear back into your account within 1-7 working days of the return being processed, depending on your banking provider. Refunds will be made to your original payment method, unless you have chosen the option to have a refund to gift card.
If 14 working days have passed since your return arrived to us and you have not received a refund confirmation email, please get in touch here.
Can I exchange an item?
We don’t currently offer exchanges. If you would like to return any unwanted items, please head to the link in our ‘How do I make a return’ section. Please ensure any unwanted items are in their original condition; unworn with the swing tags attached, otherwise, we will not be able to accept your return.
If you received a faulty, damaged or incorrect item, click here to easily connect with our customer service team who’ll get this sorted for you.