Take a look at some common reasons why you may be having trouble connecting your ice bath to the Brass Monkey app.
- Is the bath switched on and working? Take a quick look at the control panel to see if the display is on and that you are able to control the bath using the manual controls. If the bath is switched on but the controls are not working please contact our support team.
- Do you have bluetooth switched on - this is essential to be able to pair your bath to the app.
- Are you stood in range of the bath? You will need to be stood next to the bath when pairing to the app.
- Signal strength - take a look at the wifi signal strength that your phone is receiving from the wifi. Usually displayed at the top right corner of your phone. If the signal strength is low you will need to install a repeater or similar to improve the signal where your bath is located.
- Signal type is important. Check the back of your router to make sure it is running on a 2.4ghz signal.
For further assistance, contact our support team at:
+441135267255 during our operating hours
Monday to Friday from 09:00am to 17:30pm.