PRO Range Guidance
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      PRO RANGE: Troubleshooting

      Power Problems 

      Power Cut

      If there is a power cut on the premises, once power returns, reset the bath’s RCD by pressing the orange "Reset" button. This should restore power to the bath.

      No Power to the Bath (No Power Cut)

      Can you hear any noise from the bath’s components? Is anything displayed on the control box or UV?

      If no:
          • Check that the socket/power source has power.
          • Verify that the electrical supply or power source hasn’t tripped.
          • Try resetting the bath’s RCD by pressing the orange "Reset" button inside the compartment.
        • If still no success, contact the support team, as a fuse may have blown

      How to Identify and Address a Blown Fuse

      • Indicators of a Blown Fuse:
        1. Mains:
          • No power to the bath.
          • Topside controller is not lit.
          • No noise from any components.
        1. Pump:
          • No water flow.
          • Test: Place a hand near the water inlets—there should be strong flow. If there’s none, it could indicate a blown fuse.
          • Other possible causes: Blue levers not reopened or bath in maintenance mode.
        1. Compressor:
          • Bath is not cooling.
          • No vibration from the compressor.
          • The support team can confirm via remote tests.
        1. Solenoid (only applicable to ice generating baths)
          • If you can not enter a defrost mode
          • The support team can confirm via remote tests.

      Next Steps for Suspected Fuse Issues:

        1. Customers should contact the support team for assistance.
        2. Opening the PCB has safety risks, and should only be done when is is absolutely necessary under the guidance of the Brass Monkey support team.

      You can see or believe their is soap/oil in the water or the water looks cloudy

      • Complete a system flush and drain down. (See monthly flash card for steps)
      • Re-fill the bath and complete a back wash to ensure any residues are cleared from within the pipe work and filtration system.. Top the water back up.
      • To reduce this from re-occurring
        • Ensure clients are showering prior to use
        • Check maintenance tasks are being completed correctly and as often as required
        • Check that the testing and dosing of the water is being completed correctly

      Stubborn Debris at the Bottom of the Bath

      If debris are lodges into the filters you may need to drain the water down to a point you can reach the drain to remove it and give it a clean. Follow the relevant instructions to your drain

       

      Unscrew this pre-filter, rinse under a tap and use a stiff brush to scrub and remove any lodged debris

       

      Or. 

       

      Use the the tool provided, insert this into the drain by screwing it in. Once secure you can pull the drain out.


      Clean the filter under a tap using a stiff brush to remove any lodged debris (don’t forget to take it off the removal tool for cleaning).

      Secure back to tool and to replace the drain filter back in place reach into the bath push it into the drain hole and then unscrew the removal tool

       

      Stubborn Debris stuck within the TwistIIClean Filter

      Note if you are experiencing this problem you need to increase the frequency you are backwashing. 


      1.Place the bath into maintenance mode by pressing and holding the spanner for3 seconds. You will hear the pump stop.

      2.Turn the blue isolation valves closest to either side of your TwistIIClean 90degrees so the valves are not inline with the pipe. (Isolation valves should be labelled A and B).

      3.Slide the black neoprene cover down and past the bottom of the chamber.

      4.Unclip the red safety latch at the top of the TwistiiClean by lifting it up.This does not require force and should be easy to do.

      5.Turn the TwistIIClean 90 degrees clockwise to empty the chamber.You will see the water drain out of the chamber

      6. Once empty, remove the drain pipe from the TwistIIClean by unscrewing it from the bottom of the chamber.Now unscrew the chamber.

      7.Remove the chamber by unlatching the black clips, wash out the filter and and clean the chamber. Be careful not to pull the black clips out too far.

      8.Replace the filter, before screwing the chamber back on check that the rubber ring is still there. Screw the chamber ensuring it is tight to stop any leaks.

      9.Screw the drain pipe back in place and pull the neoprene cover back over theTwistIIClean.

      10.Turn the blue isolation valves (A+B) so they are inline with the pipe. 

      11. Exit Maintenance Mode by pressing and holding the spanner for3 seconds. You will hear the pump stop.

      Stuck Ice 

      *Only applicable to ice generating units. 

      1. Check for water flow from the bath’s inlets:
        • Low or no flow:
          • Perform an extended backwash.
          • Ensure blue levers are in the open position.
          • Check for blockages in the pre-filter or drain inside the bath.
        • Good flow:
          • Press defrost and repeat until the ice is released.

      If the issue persists, contact the support team for further support

      Not Enough Ice

      *Only applicable to ice generating units. 

      • Lower the temperature to 0°C or increase ice production in the app (set to 1–3).
      • Is there morning ice after overnight inactivity?
        • If no ice is present at 0°C or 3 ice, contact the support team

       

      Re-Using Filters 

      If you are re-using particle filters you need to:

      Rinse away any visible scum or debris under a tap.

      Give the filter a wash with a small brush to ensure any large particles have been removed.

      Soak the the particle filter in a solution of filter cleaner (there are off the shelf products for this, follow their guidelines on solution strength and soaking time).

      Before re-using the particle filter must be left to fully dry, this is how the filter regains its shape.

      Please note:A re-used filter is likely to need changing more often so your maintenance schedule may require adjusting.

      Particle filters are not designed to last forever, if you choose to re-use filters please check them regularly.

      Replace your cartridge filter if you see:

      Holes in the fabric.

      Frayed or fuzzy pleat edges.

      Splits or cracks along the seams.

      Flattened pleats.

      Broken Bands

      The bands that go around the edge of the filter help keep the pleats from flattening.

      But they can break easily, so they’re not considered a reliable indicator of when to replaceyour pool cartridge filter.

      Broken bands do, however, usually indicate aging. Especially when they break on their own.

      So in some cases, they can be considered early warning signs.

      Cracked End caps

      Similar to the bands, cracked end caps are more an indicator of aging. But it’s usually rough handling or harsh chemical exposure that will cause the end caps to crack. In most cases, the end caps on quality cartridge filters will outlast the lifespan of the filter’s fabric.