PRO RANGE: Troubleshooting

Power Problems 

Power Cut

If there is a power cut on the premises, once power returns, reset the bath’s RCD by pressing the orange "Reset" button. This should restore power to the bath.

No Power to the Bath (No Power Cut)

Can you hear any noise from the bath’s components? Is anything displayed on the control box or UV?

If no:

• Check that the socket/power source has power.
• Verify that the electrical supply or power source hasn’t tripped.
• Try resetting the bath’s RCD by pressing the orange "Reset" button inside the compartment.

• If still no success, contact the support team, as a fuse may have blown

How to Identify and Address a Blown Fuse

Indicators of a Blown Fuse:
Next Steps for Suspected Fuse Issues:

1. 1. Customers should contact the support team for assistance.
   2. Opening the PCB has safety risks, and should only be done when is is absolutely necessary under the guidance of the Brass Monkey support team.

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You can see or believe their is soap/oil in the water or the water looks cloudy

• Complete a system flush and drain down. (See monthly flash card for steps)
• Re-fill the bath and complete a back wash to ensure any residues are cleared from within the pipe work and filtration system.. Top the water back up.
• To reduce this from re-occurring
  • Ensure clients are showering prior to use
  • Check maintenance tasks are being completed correctly and as often as required
  • Check that the testing and dosing of the water is being completed correctly

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Stubborn Debris at the Bottom of the Bath

If debris are lodges into the filters you may need to drain the water down to a point you can reach the drain to remove it and give it a clean. Follow the relevant instructions to your drain

Unscrew this pre-filter, rinse under a tap and use a stiff brush to scrub and remove any lodged debris

 

Or. 

Use the the tool provided, insert this into the drain by screwing it in. Once secure you can pull the drain out.


Clean the filter under a tap using a stiff brush to remove any lodged debris (don’t forget to take it off the removal tool for cleaning).

Secure back to tool and to replace the drain filter back in place reach into the bath push it into the drain hole and then unscrew the removal tool

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Stubborn Debris stuck within the TwistIIClean Filter

Note if you are experiencing this problem you need to increase the frequency you are backwashing. 

1. Place the bath into maintenance mode by pressing and holding the spanner for 3 seconds. You will hear the pump stop.

2. Turn the blue isolation valves closest to either side of your TwistIIClean 90 degrees so the valves are not inline with the pipe. (Isolation valves should be labelled A and B.)

3. Slide the black neoprene cover down and past the bottom of the chamber.

4. Unclip the red safety latch at the top of the TwistIIClean by lifting it up. This does not require force and should be easy to do.

5. Turn the TwistIIClean 90 degrees clockwise to empty the chamber. You will see the water drain out of the chamber.

6. Once empty, remove the drain pipe from the TwistIIClean by unscrewing it from the bottom of the chamber. Now unscrew the chamber.

7. Remove the chamber by unlatching the black clips, Be careful not to pull the black clips out too far.  - please note diagram after video is showing the TwistIIClean removal tool - this will be available soon.

8. Replace the filter, before screwing the chamber back on check that the rubber ring is still there. Screw the chamber ensuring it is tight to stop any leaks.

9. Screw the drain pipe back in place and pull the neoprene cover back over the TwistIIClean.

10. Turn the blue isolation valves (A+B) so they are inline with the pipe.

11. Exit maintenance mode by holding and pressing maintenance mode by pressing and holding the spanner for 3 seconds. You will hear the pump stop.

^TWISTIICLEAN REMOVAL TOOL COMING SOON^

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Stuck Ice 

*Only applicable to ice generating units. 

1. Check for water flow from the bath’s inlets:
   • Low or no flow:
     • Perform an extended backwash.
     • Ensure blue levers are in the open position.
     • Check for blockages in the pre-filter or drain inside the bath.
   • Good flow:
     • Press defrost and repeat until the ice is released.

If the issue persists, contact the support team for further support

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Not Enough Ice

*Only applicable to ice generating units. 

• Lower the temperature to 0°C or increase ice production in the app (set to 1–3).
• Is there morning ice after overnight inactivity?
  • If no ice is present at 0°C or 3 ice, contact the support team

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Re-Using Filters 

If you are re-using particle filters you need to:

Rinse away any visible scum or debris under a tap.

Give the filter a wash with a small brush to ensure any large particles have been removed.

Soak the the particle filter in a solution of filter cleaner (there are off the shelf products for this, follow their guidelines on solution strength and soaking time).

Before re-using the particle filter must be left to fully dry, this is how the filter regains its shape.

Replace your cartridge filter if you see:

Holes in the fabric.

Frayed or fuzzy pleat edges.

Splits or cracks along the seams.

Flattened pleats.

Broken Bands

The bands that go around the edge of the filter help keep the pleats from flattening.

But they can break easily, so they’re not considered a reliable indicator of when to replaceyour pool cartridge filter.

Broken bands do, however, usually indicate aging. Especially when they break on their own.

So in some cases, they can be considered early warning signs.

Cracked End caps

Similar to the bands, cracked end caps are more an indicator of aging. But it’s usually rough handling or harsh chemical exposure that will cause the end caps to crack. In most cases, the end caps on quality cartridge filters will outlast the lifespan of the filter’s fabric.

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Leaks

If you think you have a leak you need to:

• Firstly check that both the particle filter and TwistIIClean filter housings are screwed in correctly and check they have their neoprene covers fitted.
• Following this check that the drain valve has been closed correctly and hasn’t been left open.
• In warm environments the pipework and exposed parts of pipework can gather condensation. Check if any of the insulation has been damaged and is allowing the build up of condensation.

If the unit is leaking you need to:

Before draining down the unit try to identify where the leak is coming from, contact our customer support team (photo’s / videos of the issue will help us to identify the issue)

1. Complete drain down steps and power off.

 

Your Barrel Is Leaking

If your Barrel is leaking report this to our customer support team - please provide any photos showing where the leak is coming from.

If your barrel has been stored without any water inside it the wood can shrink.

This can be resolved by filling the barrel by around 1/4 and leaving for 48 hours, this will allow the wood to swell back up again and become water tight.

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Auto Top Up

Not sure if Auto Top Up is woking

• Put the bath into maintenance mode (hold the spanner down for 3 seconds)
• Open the drain valve and allow the water to get to the bottom of the skimmer, close the drain valve
• Take the bath out of maintenance mode  (hold the spanner down for 3 seconds)
• The auto top up should now start filling the bath so the water line is mid skimmer level.

If this does not happen please contact the Brass Monkey support team

Auto top Up will manage the water level from the bottom of the skimmer to the middle of the skimmer. The water level is below the skimmer then Auto Top Up will not work.

 

Auto Top is not maintaining water level correctly

If you have confirmed auto top up is working by following the test above but are finding the water level is dropping below the skimmer unit then there are a couple of possible causes of this -

 

1. The drain valve hasn’t been fully shut. Leaving this open even slightly

• Open the drain valve and allow the water to get to the bottom of the skimmer, close the drain valve
• Take the bath out of maintenance mode  (hold the spanner down for 3 seconds)
• The auto top up should now start filling the bath so the water line is mid skimmer level.

If this does not happen please contact the Brass Monkey support team.