SPA Range Guidance
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      SPA RANGE: Troubleshooting

      Handle tips for solving common questions

      Power Problems 

      Power Cut

      If there is a power cut on the premises, once power returns, reset the bath’s RCD by pressing the orange "Reset" button. This should restore power to the bath.

      No Power to the Bath (No Power Cut)

      Can you hear any noise from the bath’s components? Is anything displayed on the control box or UV?

      If no:
          • Check that the socket/power source has power.
          • Verify that the electrical supply or power source hasn’t tripped.
          • Try resetting the bath’s RCD by pressing the orange "Reset" button inside the compartment.
        • If still no success, contact the support team, as a fuse may have blown

      How to Identify and Address a Blown Fuse

      • Indicators of a Blown Fuse:
        1. Mains:
          • No power to the bath.
          • Topside controller is not lit.
          • No noise from any components.
        1. Pump:
          • No water flow.
          • Test: Place a hand near the water inlets—there should be strong flow. If there’s none, it could indicate a blown fuse.
          • Other possible causes: Blue levers not reopened or bath in maintenance mode.
        1. Compressor:
          • Bath is not cooling.
          • No vibration from the compressor.
          • The support team can confirm via remote tests.
        1. Solenoid (only applicable to ice generating baths)
          • If you can not enter a defrost mode
          • The support team can confirm via remote tests.

      Next Steps for Suspected Fuse Issues:

        1. Customers should contact the support team for assistance.
        2. Opening the PCB has safety risks, and should only be done when is is absolutely necessary under the guidance of the Brass Monkey support team.

      You can see or believe their is soap/oil in the water or the water looks cloudy

      • Complete a system flush and drain down. (See monthly flash card for steps)
      • Re-fill the bath and complete a back wash to ensure any residues are cleared from within the pipe work and filtration system.. Top the water back up.
      • To reduce this from re-occurring
        • Ensure clients are showering prior to use
        • Check maintenance tasks are being completed correctly and as often as required
        • Check that the testing and dosing of the water is being completed correctly

      Stubborn Debris at the Bottom of the Bath

      If debris are lodges into the filters you may need to drain the water down to a point you can reach the drain to remove it and give it a clean. Follow the relevant instructions to your drain

       

      Unscrew this pre-filter, rinse under a tap and use a stiff brush to scrub and remove any lodged debris

       

      Or. 

       

      Use the the tool provided, insert this into the drain by screwing it in. Once secure you can pull the drain out.


      Clean the filter under a tap using a stiff brush to remove any lodged debris (don’t forget to take it off the removal tool for cleaning).

      Secure back to tool and to replace the drain filter back in place reach into the bath push it into the drain hole and then unscrew the removal tool

       

      Stuck Ice 

      *Only applicable to ice generating units. 

      1. Check for water flow from the bath’s inlets:
        • Low or no flow:
          • Perform an extended backwash.
          • Ensure blue levers are in the open position.
          • Check for blockages in the pre-filter or drain inside the bath.
        • Good flow:
          • Press defrost and repeat until the ice is released.

      If the issue persists, contact the support team for further support

      Not Enough Ice

      *Only applicable to ice generating units. 

      • Lower the temperature to 0°C or increase ice production in the app (set to 1–3).
      • Is there morning ice after overnight inactivity?
        • If no ice is present at 0°C or 3 ice, contact the support team